You do not need to provide any medical certificate for The Balexert 20km de Genève.
Contact us via email at firstname.lastname@example.org with the subject: REGISTRATION FORM PROBLEM and sending a screenshot of your issue alongside a detailed description.
If I still can’t get through, I contact the organization at the following email address email@example.com
In order to personalise your medal, you need to go back to your runner’s profile and click on “edit my registration”. Scroll down the form to the “personalise your medal” section and select “yes”. Don’t forget to save your changes at the bottom of the page and proceed to payment to save your choice!
You will then receive your medal plate a few weeks after the event directly at home, by post.
And if you have already ordered it, you just have to wait!
All registrations are personal and final, none can be reimbursed, or transferred to another year or another individual.
If the problem persists, contact us via email at firstname.lastname@example.org with the subject: CONFIRMATION EMAIL
If you wish to change your race this is indeed possible under certain conditions :
For a cheaper race: email us at email@example.com but please note that no reimbursement will be made (if you have not taken out cancellation insurance).
For a more expensive race: email us at firstname.lastname@example.org and we will change your distance. Please note that you might pay the price difference. Once the payment is done, your new registration will be validated and you will receive a confirmation email.
You will receive a confirmation email as soon as your registration has been accepted. If you can’t find it, you can look in your junk mail.
If you have not received a confirmation email, please send us an email to email@example.com
If I can not collect my bib myself, someone else can do it, as long as they have:
- a copy of my ID
- my bib coupon (sent by email one week before the event)
ATTENTION! NO BIB WILL BE SENT BY POST !
The time limit represents the maximum time that a participant has to complete the full distance of the race course. This time limit is calculated on a walking pace basis so do not panic, in theory rare are the cases where participants exceed this limit.
WHAT HAPPENS IF I AM OUT OF TIME?
The organisation on D-Day has to deal with important logistical issues. We have a compromise with the city so as not to block road access for too long. The organisation reserves the right to remove your bib if you exceed the time limit set on your race format (you can still finish your race but the security of the participant will no longer be engaged by the organisation).